Call centres in MANCHESTER

Inbound Call Centre & Call Answering
Enquire Today

Inbound Call Centre & Call Answering

The lifeblood of any successful business involves a successful marketing plan.  DSC will ensure you do not miss those hard to generate sales opportunities.  Research has shown as little as 20% of new customers will continue trying to speak with your sales team when they’re unsuccessful with 2 attempts.  This could be costing you £1,000’s in lost revenue.

 

Inbound Telemarketing

Incoming calls can come from many sources including catalogues, direct mail, emails, print, radio, text messages, voicemail or via online promotions. It doesn’t matter how you generate the enquiry there is always a cost per call. That cost is magnified if you do not have anyone available to deal with the enquiry immediately. Most prospects will move on to a competitor without completing a contact form or leaving an answerphone message.
We can integrate your outsourced/overflow inbound telemarketing directly in to your CRM. We can also assist you to identify purchasing patterns and the success of all of your marketing platforms. As an overflow facility, our agents time is measured by the hour so if you only need additional resource for part of the day, part of a week or for 1 week a year to cover absence, we are available for you. There is no longer a need to worry or pay for sickness, holidays, on-going training and recruitment as this is all covered in our service to you.
To make your inbound telemarketing campaign a success requires a combination of careful planning, scalability and flexibility. DSC will consult with you to build a bespoke inbound telemarketing campaign that will handle your projected call volume and the time(s) you need it.

Our project management team work closely with you to carefully script calls to streamline the inquiry/order process, monitor KPI’s and maximise conversions. All of our telemarketing campaigns include scheduled meetings throughout the activity to review and where necessary, revise the approach.

 

Flexibility and Affordability

DSC can handle your inbound telemarketing requirements from start to finish when you need it. Choose between full-time, overflow and weekend/after-hours or holiday/absence cover depending on the needs of your business. Pay per hour or per call handled to keep your costs to a minimum. You will have no further need for overtime, agency staff or missed enquiries.
Order Entry via Inbound Telemarketing
If you sell your products and services online, we can enter orders directly into your existing e-commerce web forms so that your orders arrive to you in real time, ready for fulfilment.

If you don’t already have an e-commerce site, our IT experts can even build one for you, to ensure you are free to concentrate on the other aspects of launching your inbound telemarketing campaign.
By responding to all customer calls promptly, no matter how busy your phone lines become, DSC can turn your promotions in to sales appointments, demo’s and sales, maximising your Return on Investment.

 

Appointment Setting / Sales Visits

Make inbound telemarketing happen face-to-face with product demos and sales appointments. Our inbound telemarketing agents will qualify leads and set up meetings/webinars between hot prospects and your sales teams with the appointments booked straight in to their calendar and attaching a recording of the call to demonstrate the quality of the lead.

 

Customer Care and Support

Ensure your inbound telemarketing campaign retains your customers for a long time. Our team will be trained to answer customers’ questions about your products and services pre and post sales. Call recording and daily call activity reports ensures the highest possible quality and service. Obtain critical data in customised daily, weekly or monthly reports emailed directly to you – or view in online in a web based portal.

Explore what we have to offer

Our Services

At DSC we understand that each client is unique and has different business objectives. We build a bespoke marketing plan for you based on your specific requirements, with the highest possible return on Investment for you at the forefront.

Shared Success Appointment Setting & Lead Generation

DSC specialise in Lead Generation & B2B Appointment setting. After agreeing your target market and qualifying criteria, we will book Sales Appointments for your team, under your company name, straight into your diary.

Search Engine Optimisation

DSC can drive traffic to your website using search engine optimisation which increases your listing on the leading search engines (Google, Bing etc) both locally and nationally. Our digital marketing experts can build your listing either organically or by using paid ads.

Social Media Marketing

Our social media experts will build a social media marketing plan around your business needs. We are able to strategically target your desired audience through various different social media platforms which drive traffic from your target market to your website.

Data Supply

As we are a Telemarketing agency DSC understands that data provision and analytics is the key for any business to be a success. The quality of your data is essential so you and your team are contacting the right customers.  All of our B2B & B2C data is opted in and TPS cleansed.  Contact us now for a no obligation quote from a reliable and transparent data provider.

Inbound Call Centre & Call Answering Service

The lifeblood of any successful business involves a successful marketing plan.  DSC will ensure you do not miss those hard to generate sales opportunities.  Research has shown as little as 20% of new customers will continue trying to speak with your sales team when they’re unsuccessful with 2 attempts.  This could be costing you £1,000’s in lost revenue.

Email Marketing

DSC has in house software enabling us to send thousands of emails to your target market at a time. Email Marketing is a cost effective way to get your message out in bulk to either new prospects or your existing client base. We can provide full analytics and reporting including reports on how many people the email campaign reached and which prospects opened your email.

Market Research

The results you gain from a market research project can save you £1,000’s on your marketing plan, product or services launch and will provide the data you need to maximise turnover and profits. It is a key factor to get advantage over competitors gather important information to identify and analyse the market need, market size and your competition.

Customer Satisfaction Surveys

We all know customer satisfaction is essential to the survival of every business. Most businesses spend more time and money attracting new customers than they do in keeping their existing ones. In an increasingly competitive world, very few businesses see and hear every employee/client interaction and no business can read their clients minds.

Data Cleansing

Poor data quality costs organisations millions of pounds each year in wasted time, lost opportunities & unnecessary expense (Postage, Promotions, Brochures etc). Poor data management can lead to multiple systems, work duplication and wastage with conflicting or inaccurate information for the same products, services or people.