Importance of Customer Satisfaction
We all know customer satisfaction is essential to the survival and growth of every business. It is therefore bizarre that many businesses spend more time and money attracting new customers than they do in keeping their existing ones. In an increasingly competitive world, very few businesses see and hear every employee/client interaction and no business can read the minds of their clients. Don’t wait until customer retention and new business conversion sink any lower, be pro active now and discover exactly what your customer experience is really like, the bad, the bad and if applicable, the ugly. Ignorance is never bliss, it’s misguided complacency at best and fool hardy in it’s rawest form.
A Customer Satisfaction Survey gives you an honest, impartial insight into your customers’ needs, concerns and experiences, providing the basis for a strategy of outstanding customer service delivery and increased success.
How we increase customer satisfaction for your business
We introduce your customers to why you are completing a survey; to make sure you are maintaining standards, looking for ways to improve your offering and giving a platform to the people that matter most in your organisation, your customers.
We offer and demonstrate complete anonymity so your clients will never feel compromised.
We help you to build specific questions to satisfy the business needs of your organisation and your clients.
We build multi channel platforms so they respond to the survey by phone or digitally.
We collate the information and produce reports for you to digest and implement the changes you see necessary.
What are the benefits of outsourcing your Customer Satisfaction Surveys?
The information gathered remains available only to the people within your team that you choose.
There is no conflict of interest in the information gathered.
No requirement for you to expand personnel and administrative resources.
How can customer satisfaction surveys save me money?
Information is king. If it’s happening or not happening in your business, you can put changes in place to rectify anything that impacts your bottom line.
Explore what we have to offer
At DSC we understand that each client is unique and has different business objectives. We build a bespoke marketing plan for you based on your specific requirements, with the highest possible return on Investment for you at the forefront.
Shared Success Appointment Setting & Lead Generation
DSC specialise in Lead Generation & B2B Appointment setting. After agreeing your target market and qualifying criteria, we will book Sales Appointments for your team, under your company name, straight into your diary.
Search Engine Optimisation
DSC can drive traffic to your website using search engine optimisation which increases your listing on the leading search engines (Google, Bing etc) both locally and nationally. Our digital marketing experts can build your listing either organically or by using paid ads.
Social Media Marketing
Our social media experts will build a social media marketing plan around your business needs. We are able to strategically target your desired audience through various different social media platforms which drive traffic from your target market to your website.
As we are a Telemarketing agency DSC understands that data provision and analytics is the key for any business to be a success. The quality of your data is essential so you and your team are contacting the right customers. All of our B2B & B2C data is opted in and TPS cleansed. Contact us now for a no obligation quote from a reliable and transparent data provider.
Inbound Call Centre & Call Answering Service
The lifeblood of any successful business involves a successful marketing plan. DSC will ensure you do not miss those hard to generate sales opportunities. Research has shown as little as 20% of new customers will continue trying to speak with your sales team when they’re unsuccessful with 2 attempts. This could be costing you £1,000’s in lost revenue.
DSC has in house software enabling us to send thousands of emails to your target market at a time. Email Marketing is a cost effective way to get your message out in bulk to either new prospects or your existing client base. We can provide full analytics and reporting including reports on how many people the email campaign reached and which prospects opened your email.
The results you gain from a market research project can save you £1,000’s on your marketing plan, product or services launch and will provide the data you need to maximise turnover and profits. It is a key factor to get advantage over competitors gather important information to identify and analyse the market need, market size and your competition.
Customer Satisfaction Surveys
We all know customer satisfaction is essential to the survival of every business. Most businesses spend more time and money attracting new customers than they do in keeping their existing ones. In an increasingly competitive world, very few businesses see and hear every employee/client interaction and no business can read their clients minds.
Poor data quality costs organisations millions of pounds each year in wasted time, lost opportunities & unnecessary expense (Postage, Promotions, Brochures etc). Poor data management can lead to multiple systems, work duplication and wastage with conflicting or inaccurate information for the same products, services or people.